Last updated: 30 June 2026
Thank you for shopping with Olive Wood Shop. Every piece we make is handcrafted from natural olive wood in Crete, Greece, and each item has its own unique grain, shape and tone. We hope you love your order, but if you are not completely satisfied, you may request a return according to the policy below.
Returns
You may request to return an item within fourteen (14) days from the date you receive your order.
To be eligible for a return, the item must be unused, undamaged and in its original condition. It should be returned with its original packaging, labels and any included accessories or documents.
Because our products are made from natural olive wood, small differences in colour, grain, shape and texture are normal and are not considered defects. Each handmade piece is unique.
Custom, personalised or engraved items cannot be returned unless they arrive damaged, faulty or incorrect.
Damaged, used or altered items will not be accepted for return.
Return Process
To request a return, please contact us by email before sending the item back:
Email: [email protected]
Please include your order number, your full name, the item you wish to return and the reason for the return. We will reply with return instructions.
After your return request is approved, please pack the item securely in its original packaging and send it to:
Olive Wood Shop
Attn: Returns
Crete, Rethymno
Greece
Customers are responsible for return shipping costs, unless the item received was damaged, faulty or incorrect. We strongly recommend using a tracked shipping method, as we cannot be responsible for returned parcels that are lost or damaged in transit.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow time for your bank, card provider or payment service to complete the refund.
Original shipping costs are non-refundable, unless the return is due to an error on our side or the item arrived damaged or faulty.
Exchanges
If you would like to exchange an item, please contact us first at [email protected]. Exchanges depend on product availability, as each olive wood piece is unique.
Damaged or Incorrect Items
Please check your order when it arrives. If your item is damaged, faulty or incorrect, contact us as soon as possible at [email protected] with your order number and clear photos of the product and packaging.
We will review the issue and offer a suitable solution, such as a replacement, exchange or refund.
Non-Returnable Items
The following items cannot be returned:
- Custom engraved or personalised products
- Used or damaged products
- Items not in their original condition
- Sale or clearance items, unless faulty
- Gift cards, if available
Questions
If you have any questions about our return policy, please contact us:
Olive Wood Shop
Crete, Rethymno, Greece
Email: [email protected]
Phone / WhatsApp: +30 28x xxx xxxx