Last updated: 30 June 2026
At Olive Wood Shop, every order is carefully packed and shipped from our workshop in Crete, Greece. We want your handmade olive wood pieces to arrive safely, whether you are ordering a single kitchen utensil, a serving board, a gift item or a larger wholesale order.
All orders are shipped through DHL, using tracked delivery services whenever available.
Shipping from Crete, Greece
All products are dispatched from Crete, Greece. Because our items are made from natural olive wood, we take extra care when packing each parcel to protect the wood, the finish and the natural shape of every handmade piece.
Before shipping, your order is checked, wrapped securely and prepared for delivery. Larger or heavier olive wood items, such as cutting boards, bowls, chess boards or serving platters, may require additional protective packaging.
Shipping Cost
Shipping cost is calculated automatically at the checkout page according to the parcel weight, destination country and available DHL delivery options.
To see the exact shipping cost for your order, simply add your products to the cart and continue to checkout. After entering your delivery address, the available shipping cost will be displayed before payment is completed.
The final shipping cost may vary depending on:
- The total weight of your order
- The size and volume of the parcel
- The delivery country or region
- The shipping method available for your address
- Whether the order contains large, heavy or fragile items
Free EU Shipping
We offer free EU shipping on orders over €60, where available.
If your order qualifies for free EU shipping, the option will appear automatically at checkout. Free shipping applies to eligible European Union destinations and may depend on the total order value after discounts.
Delivery Times
Estimated delivery times depend on the destination country and DHL delivery service.
Typical delivery estimates are:
- Greece: approximately 1–3 working days
- European Union: approximately 3–6 working days
- International destinations: approximately 7–14 working days
These delivery times are estimates only. Delays may occur due to customs checks, public holidays, courier workload, remote delivery areas, weather conditions or other circumstances outside our control.
Order Processing Time
Most orders are prepared and dispatched as soon as possible after payment is confirmed.
Because our products are handmade, processing time may vary depending on product availability, order size and whether the order includes custom engraving or personalised work.
If an item requires additional preparation or if there is any delay with your order, we will contact you by email.
Tracking Your Order
When your order is shipped, we will send you a shipping confirmation email with tracking information, where available.
You can use the tracking number to follow the progress of your parcel through the DHL tracking system.
Please make sure your email address is correct when placing your order, so you can receive order updates and tracking details.
Delivery Address
The customer is responsible for providing a correct and complete delivery address at checkout.
Please check your address carefully before completing your order, including:
- Full name
- Street name and number
- Apartment, floor or business name, if needed
- Postal code
- City and country
- Phone number for courier contact
We are not responsible for delays, failed deliveries or returned parcels caused by incorrect, incomplete or outdated delivery information.
Missed Deliveries
If DHL is unable to deliver your parcel, they may attempt redelivery, leave a notice or hold the parcel at a local delivery point, depending on the destination country and courier procedure.
It is the customer’s responsibility to follow the tracking information and contact the courier if delivery action is required.
If a parcel is returned to us because it was not collected, refused or the address was incorrect, additional shipping charges may apply for resending the order.
International Orders and Customs
We ship worldwide from Crete, Greece, where DHL delivery is available.
For orders delivered outside the European Union, customs duties, import taxes, VAT, handling fees or other local charges may apply. These charges are set by the destination country and are the responsibility of the customer.
Olive Wood Shop is not responsible for customs delays or additional charges applied by local authorities.
We recommend checking your country’s import rules before placing an international order, especially for natural wood products.
Natural Wood Products and Shipping
Our products are made from natural olive wood. Each piece is unique in grain, tone, size and shape. Small natural variations are normal and do not affect the quality or use of the product.
We carefully pack every item to protect it during transport. However, because olive wood pieces can vary in shape and weight, some orders may require stronger or larger packaging than standard parcels.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible at [email protected]
Please include:
- Your order number
- Clear photos of the damaged product
- Clear photos of the outer packaging
- Clear photos of the inner packaging
- A short description of the issue
Please keep the product and packaging until the issue has been reviewed, as the courier may require photos or inspection for the claim process.
Lost or Delayed Parcels
If your parcel appears delayed or the tracking information has not been updated for several days, please contact us and we will help you check the shipment status with DHL.
Delivery delays can sometimes happen during busy periods, holidays, customs processing or extreme weather conditions.
Wholesale and Large Orders
For wholesale, B2B or large-volume orders, shipping costs and delivery times may be calculated separately depending on the total weight, number of parcels and destination.
If you are ordering for a shop, hotel, restaurant, boutique or trade project, please contact us at [email protected] for more information about shipping options.
Questions About Shipping
If you have any questions about shipping costs, delivery times or international delivery, please contact us before placing your order.
Olive Wood Shop
Crete, Rethymno, Greece
Email: [email protected]
Phone / WhatsApp:+30 699 576 9710