Last updated: 30 June 2026
Thank you for visiting Olive Wood Shop. Your privacy is important to us, and we are committed to protecting the personal information you share with us when you visit our website, place an order, create an account, subscribe to our newsletter or contact us.
This Privacy Policy explains what information we collect, how we use it, how we protect it and what rights you have regarding your personal data.
This policy applies to the website www.olivewoodshop.gr and to all related online services provided by Olive Wood Shop.
1. Who We Are
Olive Wood Shop is a handmade olive wood workshop and online store based in Crete, Rethymno, Greece.
Website: www.olivewoodshop.gr
Email: [email protected]
Phone / WhatsApp: +30 28x xxx xxxx
Location: Crete, Rethymno, Greece
2. What Information We Collect
We collect personal information that you voluntarily provide to us when you place an order, create an account, contact us, subscribe to our newsletter or use forms on our website.
The information we may collect includes:
- Your name and surname
- Email address
- Phone number
- Billing address
- Shipping address
- Company details, if you contact us for wholesale or B2B enquiries
- Order details and purchase history
- Account login details, if you create an account
- Messages or custom order details you send to us
- Newsletter subscription preferences
If you order a custom or engraved product, we may also collect the text, initials, names, dates or instructions you provide for personalisation.
3. Payment Information
Payments are processed securely through third-party payment providers. We do not store your full credit card or debit card details on our website.
Payment providers may collect and process payment information such as card details, transaction details and fraud-prevention information according to their own privacy policies.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visit
- Referring website or search engine
- Approximate location based on IP address
- Website usage and performance data
This information helps us keep the website secure, improve performance, understand how visitors use our site and provide a better shopping experience.
5. How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To confirm payments and issue invoices or receipts
- To communicate with you about your order
- To answer questions, messages and custom order requests
- To provide customer support
- To manage returns, exchanges and refunds
- To create and manage customer accounts
- To send newsletters, if you have subscribed
- To send updates about products, restocks or offers, if you have given consent
- To improve our website, products and services
- To protect our website from fraud, abuse and security threats
- To comply with tax, accounting and legal obligations
We only use your personal information when we have a lawful reason to do so, such as fulfilling an order, complying with legal obligations, protecting our legitimate business interests or using your consent for marketing communications.
6. Newsletter and Marketing Emails
If you subscribe to our newsletter, we may send you occasional emails about new handmade pieces, restocks, workshop news, offers or other updates from Olive Wood Shop.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [email protected].
We do not sell your email address or personal information to third parties.
7. Sharing Your Information
We may share your information only when necessary to provide our services, complete your order or comply with the law.
Your information may be shared with:
- Payment providers, to process payments securely
- Courier and postal services, to deliver your order
- Website hosting and technical service providers
- Email and newsletter service providers, if you subscribe
- Analytics providers, to understand website performance
- Accountants, tax advisors or legal professionals, when required
- Public authorities, if required by law
We do not sell, rent or trade your personal information to other companies for their own marketing purposes.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to make the website work correctly, improve your browsing experience, remember your cart and understand how visitors use the website.
Cookies are small text files stored on your device when you visit a website.
We may use the following types of cookies:
- Essential cookies: Required for the website, cart and checkout to work properly.
- Performance and analytics cookies: Help us understand how visitors use our website.
- Functional cookies: Remember preferences and improve user experience.
- Marketing cookies: May be used to show relevant ads or measure advertising performance, if enabled.
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the website, cart or checkout.
9. WooCommerce Cookies
Our online shop may use WooCommerce cookies to support shopping cart and checkout functionality.
These may include cookies that help the website remember cart contents, detect changes in the cart and connect your browsing session with your order.
These cookies are necessary for the online store to function correctly.
10. Analytics
We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use our website.
Analytics data may include pages visited, time spent on the website, traffic sources, device type and general usage information.
This information helps us improve the website, product pages and shopping experience.
11. How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.
For example, we may keep order, invoice and transaction information for tax and accounting purposes. Customer support messages may be kept for as long as needed to manage your request and maintain service records.
When we no longer need your information, we will delete it, anonymise it or securely store it until deletion is possible.
12. How We Protect Your Information
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of internet transmission or electronic storage is completely secure. While we take steps to protect your data, we cannot guarantee absolute security.
You are responsible for keeping your account password confidential, if you create an account on our website.
13. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent for marketing communications
- Request a copy of your personal data in a portable format
- Submit a complaint to a data protection authority
To exercise your rights, please contact us at [email protected].
We may need to verify your identity before responding to certain requests.
14. Account Information
If you create an account on our website, you may be able to review or update some of your account details by logging in.
If you would like to delete your account or request changes to your personal information, please contact us at [email protected].
Please note that we may need to keep certain order or transaction information when required for tax, legal or security reasons.
15. Children’s Privacy
Our website and products are not intended for children under the age of 18.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
16. International Customers
We sell and ship handmade olive wood products from Greece to customers in Greece, Europe and worldwide.
If you access our website from outside Greece, your information may be processed in Greece or by service providers located in other countries.
We take reasonable steps to ensure that your personal information is protected according to applicable data protection laws.
17. Third-Party Links
Our website may contain links to third-party websites, such as payment providers, courier tracking pages, social media platforms or other external services.
We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before providing personal information to them.
18. Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because there is currently no common standard for how websites should respond to these signals, our website may not respond to Do Not Track requests.
You can still manage cookies and tracking preferences through your browser settings or cookie consent options, where available.
19. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or privacy practices.
Any updated version will be posted on this page with a new “Last updated” date.
We recommend reviewing this page occasionally to stay informed about how we protect your information.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Olive Wood Shop
Crete, Rethymno, Greece
Website: www.olivewoodshop.gr
Email: [email protected]
Phone / WhatsApp: +30 28x xxx xxxx
21. Cookie Policy
This Cookie Policy explains how Olive Wood Shop uses cookies and similar technologies on www.olivewoodshop.gr.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function correctly, remember certain actions and improve your browsing experience.
How We Use Cookies
We use cookies to:
- Keep the shopping cart working correctly
- Enable secure checkout
- Remember basic website preferences
- Improve website speed and performance
- Understand how visitors use our website
- Measure marketing or advertising performance, if applicable
Types of Cookies We May Use
- Essential cookies: Needed for core website features, such as cart, checkout, login and security.
- Analytics cookies: Help us understand visitor behaviour and improve the website.
- Functional cookies: Remember preferences and improve user experience.
- Marketing cookies: May be used to deliver relevant advertising or measure campaign results, if enabled.
Examples of Cookies Used by Our Website
| Cookie | Purpose |
|---|---|
| woocommerce_cart_hash | Helps WooCommerce detect changes in cart contents. |
| woocommerce_items_in_cart | Helps WooCommerce know when items are in the cart. |
| wp_woocommerce_session_ | Stores a unique customer session code so cart data can be connected to the correct visitor. |
| woocommerce_recently_viewed | Supports recently viewed product functionality, if enabled. |
| _ga | Used by Google Analytics to help measure website visits and usage, if analytics is enabled. |
Managing Cookies
You can manage, block or delete cookies through your browser settings. You may also be able to change your cookie preferences through the cookie consent banner or privacy settings on our website, if available.
Please note that blocking essential cookies may prevent parts of the website from working properly, including the cart and checkout.